As a TelNet Worldwide company, Superior Contact employs all the latest technology, supported by a dedicated technical team and delivered over its own highly reliable network.

Our world class back office system allows for high level customized scripting and custom reporting. It also enables us to operate securely and directly with our clients’ customer management systems, for seamless, fluid communications. Your customers will never know we are your outside source.

Our system has the capacity to handle peak calling times and loads with backup stations for overflow. Should an outage or network problem occur, TelNet responds immediately. All connections use a security discipline that includes complete firewall and daily virus scanning.

Technology for our customers’ sake

Superior uses AMTELCO's patented, award-winning Infinity call center system, designed to provide the most robust and reliable call center services, technology and support. The Infinity system delivers:
State-of-the-art messaging (voice and text)
Automatic call distribution (ACD)
Customized scripting and voice processing technologies
Advanced digital switching technology
Overflow routing to partner call centers
Complete recording and archiving capabilities
Accurate statistics
Flexible, customizable reporting

On the network and service side, TelNet Worldwide keeps us well connected, with:

Three T1s, delivering high capacity for call and data transfer
Fully redundant service on our own network
Faster priority handling of new service, changes and outages
“Five nines” reliability
24/7 monitoring and response

TelNet Worldwide helps businesses communicate


Achieve targeted goals and greater success with every customer contact.

Call Today
1.877.225.1223