Service/Solutions >Energy
Superior Contact is about making lasting
impressions with real, live people and highly productive programs. We
are also about
helping you achieve your business goals through well-executed,
cost-effective programs.
Our professionals become your professionals, providing superior customer service and sales support.
Our technology becomes your technology as well, giving you faster, more
productive program options.
Superior Contact is uniquely qualified to provide
complete contact management solutions, including:
LiveAnytime
- 24/7 live answer support for inbound and outbound
call programs such as...
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Customer service support |
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Marketing program support |
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Order taking |
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Enrollments |
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After-hours answering |
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Customer messaging |
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Live
chat support (online) |
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Appointments and reservations |
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Outbound sales and telemarketing (with ultra-efficient power dial
capabilities) |
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Customer reactivation |
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Lead
generation |
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Database development |
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Market research |
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Data
management |
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Data
entry |
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On
phone translation services |
CareAnywhere - all the
tools you need to run your own self-managed call center with remote agents...
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Operate own call center from any location |
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Supplement existing customer care |
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Call
overflow support |
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Empower flex time/remote employees |
WeVerify
- live, automated
or blended Third Party Verification supports your sales and compliance
efforts...
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Confirm orders |
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Meet
strict industry compliance standards |
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Calls scripted, monitored and recorded |
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FCC
and PUC compliance recordings |
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Call
recordings archived; easy retrieval |
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On-the-call translation services available |
YouGuideIt - innovative
suite of power-guided, enhanced IVR/automated call handling; set up as
standalone service or in conjunction with a live answer program...
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Lead
generation |
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Check and track order status |
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Recorded messaging and announcements |
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Automated order handling |
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Enhanced routing |
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Guided scripts |
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Complex scripting |
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Appointments and reservations |
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Data
management |
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Dealer locator |
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Automated payment processing |
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Balance inquiries |
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Audio tours for real estate market |
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Route to live answer or recording |
And
more! Superior also offers...
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Customer tracking and reporting with every program |
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Integration with your billing and CRM systems |
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Mail
fulfillment |
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Email management |
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Technical support |
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On-line order fulfillment |
Get a free quote and a fresh perspective.
We’re here for the call
24/7/365
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