Superior Contact is about making lasting impressions with real, live people and highly productive programs. We are also about helping you achieve your business goals through well-executed, cost-effective programs.
Our professionals become your professionals, providing superior customer service and sales support. Our technology becomes your technology as well, giving you faster, more productive program options. Superior Contact is uniquely qualified to provide complete contact management solutions, including:
LiveAnytime - 24/7 live answer support for inbound and outbound call programs such as...
Customer service support Marketing program support Order taking Enrollments After-hours answering Customer messaging Live chat support (online) Appointments and reservations Outbound sales and telemarketing (with ultra-efficient power dial capabilities) Customer reactivation Lead generation Database development Market research Data management Data entry On phone translation services
CareAnywhere - all the tools you need to run your own self-managed call center with remote agents...
Operate own call center from any location Supplement existing customer care Call overflow support Empower flex time/remote employees
WeVerify - live, automated or blended Third Party Verification supports your sales and compliance efforts...
Confirm orders Meet strict industry compliance standards Calls scripted, monitored and recorded FCC and PUC compliance recordings Call recordings archived; easy retrieval On-the-call translation services available
YouGuideIt - innovative suite of power-guided, enhanced IVR/automated call handling; set up as standalone service or in conjunction with a live answer program...
Lead generation Check and track order status Recorded messaging and announcements Automated order handling Enhanced routing Guided scripts Complex scripting Appointments and reservations Data management Dealer locator Automated payment processing Audio tours for real estate market Route to live answer or recording
And more! Superior also offers...
Customer tracking and reporting with every program Integration with your billing and CRM systems Mail fulfillment Email management Technical support On-line order fulfillment
Customer service support
